At Moskovich Wholesale, we want you to be completely satisfied with your purchase. All products are fulfilled through our authorized third-party logistics (3PL) networks and certified fulfillment centers. Returns are processed in accordance with both this policy and our fulfillment partners' standard return procedures.

Please review this policy carefully before submitting a return request.

Standard Return Period Most eligible products may be returned within 30 days of the delivery date for a refund or exchange, provided the item meets all applicable return conditions and fulfillment requirements.

Certain products and product categories may be subject to additional restrictions or may not be eligible for return due to health, safety, or manufacturer regulations.

How to Request a Return To initiate a return or refund request, please contact our support team at info@moskovichwholesale.com before sending any product back.

Your request must include:

  • Order number

  • Product name or item(s) you wish to return

  • Detailed reason for the return

  • Relevant photographs showing the condition of the item, where applicable

Once your request has been reviewed, we will provide confirmation and, if the return is approved, detailed return instructions and the correct warehouse return address. Where applicable, a Return Merchandise Authorization (RMA) or a prepaid return shipping label will be issued.

Please do not ship any item back until you have received written confirmation and official return instructions from our team.

General Return Conditions To be eligible for a return, products must generally meet the following criteria:

  • Be returned within the applicable 30-day return period.

  • Be unused, unaltered, and in their original factory condition.

  • Include all original packaging, tags, manuals, accessories, and included components.

  • Have any applicable manufacturer or hygiene seals completely intact.

  • Be accompanied by a valid proof of purchase.

Returned products are subject to inspection upon receipt at our fulfillment facilities. A return or refund may be declined if the product does not meet the applicable requirements, or shows signs of use, damage, alteration, misuse, or missing components.

Return Shipping Costs Unless a return is the result of an error on our part (such as a defective, damaged, or incorrect product), the customer is responsible for the cost of return shipping.

Where the return is approved due to an error by Moskovich Wholesale or a product that arrived defective/damaged, applicable return shipping costs will be fully covered or reimbursed.

Electronics Electronics must be returned in their original, unopened condition and packaging with all included accessories, cables, manuals, and documentation.

Products that have been activated, registered, configured, used, or had software installed are not eligible for return. Opened electronics will undergo strict technical inspection to determine eligibility under our distribution guidelines.

Supplements & Vitamins For public health and safety reasons, dietary supplements, vitamins, and similar consumable health products that have been opened, used, or have had their original safety seals broken are strictly non-returnable.

Unopened products in their original, factory-sealed packaging may be eligible for return within 30 days of delivery, subject to our standard inspection.

Non-Returnable Items Unless otherwise required by applicable law, the following items are strictly not eligible for return or refund:

  • Personalized, customized, or special-order products.

  • Intimate apparel, cosmetics, and certain personal care or hygiene products.

  • Clearance, final-sale, or “as-is” products clearly identified as such at the time of purchase.

  • Products that have been used, altered, damaged, or modified by the customer.

  • Products returned without their original required components, accessories, or factory packaging.

Refund Process Once an approved return is received, inspected, and processed at our facility, we will notify you via email regarding the approval or rejection of your refund.

If approved, the refund will be automatically issued to your original payment method within 5–10 business days. Please note that the time required for the credit to appear on your statement may vary depending on your financial institution or card issuer.

Original shipping charges are non-refundable unless the return is due to a verified error by Moskovich Wholesale or a confirmed product defect.

Defective, Damaged, or Incorrect Products If you receive a product that is defective, damaged during transit, or different from the item you ordered, please contact us at info@moskovichwholesale.com within 7 days of delivery.

Please provide your order number along with clear photographs showing the product, packaging, shipping label, and the specific damage or discrepancy. After reviewing the request, we will determine the appropriate resolution, which may include a replacement, return authorization, or full refund.

Exchanges Exchanges are subject to current product availability and eligibility under this policy. If you prefer an exchange instead of a refund, please indicate this when submitting your return request. If the requested replacement item is out of stock, a standard refund will be issued instead.

Contact Us For any questions regarding returns, refunds, or exchanges, please reach out to our corporate office:

Moskovich LLC
Email: info@moskovichwholesale.com
Website: https://moskovichwholesale.com